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Product Information Answers

What is the difference between iDo Wedding Couple Edition and iDo Wedding and Event Professional Edition?

iDo Wedding Couple Edition is wedding software designed for brides and grooms planning their own wedding. iDo Wedding and Event Professional Edition is designed for wedding consultants and event professionals planning multiple events simultaneously while managing their business. Top of Page


What operating systems does iDo Wedding Couple Edition support?

All versions of Microsoft Windows are supported. It is optimized for Microsoft Windows XP. If you have an Apple computer, iDo Wedding Couple Edition will run if you have Bootcamp, Virtual PC , or Parallels installed.Top of Page


Will the information that I enter in iDo be safe?

Yes. iDo Wedding Couple Edition is installed locally on your personal computer, not the web. All information that you enter goes into a database. The database resides at: C:\Elm Software\iDo\Database\ido.elmdata.

Note: We recommend that you backup your database file regularly. Top of Page


Can I import my guest names and addresses from my favorite address book?

Yes. iDo Wedding Couple Edition supports a direct import from Microsoft Outlook. If you do not use Outlook, iDo can import any list saved as a CSV file. Most address books (GMail, Yahoo!, etc.) allow you to export your address list in the CSV file format.Top of Page


Can I print invitations?

Yes. Using iDo you can print both your invitations and corresponding envelopes (inner and outer). In iDo, there is a section called 'Widgets', where you can build the wording of your invitations. We provide wording suggestions based on rules of proper etiquette. The invitation wording report prints in Microsoft Word providing the flexibility to use any size paper or template. Most "do-it-yourself" stationery companies (Crane's, Southworth, etc.) provide templates.Top of Page


Can I print labels?

Yes. iDo makes printing labels easy. iDo currently supports Avery 8160 (white), 8660 (clear) and L7160 (for A4 sized paper). You can print labels for mailers, save-the-dates, thank you notes, etc.Top of Page

Purchase PrintJobs if you would like to print on any size label, envelope, or tent card.


Will the program continue to run after my wedding day?

Yes. iDo Wedding Couple Edition will continue to work after your wedding day.Top of Page


What happens to my license if I purchase a new computer?

You can transfer you license to your new computer. If you have any questions about this please contact us.Top of Page


Pricing and Availability

Can I try iDo Wedding Couple Edition before I buy?

Yes. Download our free 30 day trial of iDo Wedding Couple Edition today. Explore all features of the program. Once you are ready to purchase, please click the buy now links located throughout our website. Should your trial expire, your information remains intact but requires a product key to continue using iDo. Top of Page


What is the price of iDo Wedding Couple Edition?

The iDo Wedding Couple Edition product key is $29.95 USD.
The iDo Wedding Couple Edition CD is $35.95 USD. This price includes shipping and handling charges to anywhere in the world.

If you are a wedding vendor and would like to offer iDo as a promotional item or you run a wedding shop, please contact us for our volume discount price list. Top of Page


What is the difference between purchasing a product key and a CD?

Our customers purchase a product key if they have downloaded iDo and their trial is close to expiring. Once you purchase a product key from our website, we immediately email it to you. The product key turns a free trial into a purchased license.

We also offer a CD version for customers who want the physical product. Also, the CD makes for a great gift, promotional item, or product offering in your retail store. Top of Page


What forms of payment do you accept?

We accept the following payment methods: Credit card (Visa, Mastercard, American Express, Discover, Diners Club, JCB), Wire Transfer, Phone, Fax, Check. Our on-line order processing is done by Plimus.com. Top of Page


Can I purchase iDo Wedding Couple Edition CDs in bulk?

Yes. We offer discounts when iDo Wedding Couple Edition CDs are purchased in bulk.

  • Order 2-9 CDs and get $10.00 USD off per CD
  • Order 10-99 CDs and get $15.00 USD off per CD

For quantities above 100 units please contact Elm Software.Top of Page


Where can I purchase iDo Wedding Couple Edition?

iDo Wedding Couple Edition is available for purchase from the following locations:

Contact us for our current list of stores. Top of Page


What is your refund policy?

All Elm Software products are available for a 30-day evaluation. Customers are encouraged to fully evaluate the software prior to purchasing a software license. Evaluation software may be downloaded from the Elm Software web site, is fully functional, and includes complete online documentation. During the evaluation period, technical support is available by sending e-mail to support@elmsoftware.com.

After purchasing a product key, iDo is covered by a 30-day money-back guarantee. If you are not completely satisfied, just call our orders department at 610-716-5299 within 30 days of purchasing a license.

We do not offer refunds for opened iDo Wedding Couple Edition CDs.Top of Page


Support Information

What is product activation?

Product activation is an anonymous, secure and hassle-free one-time process that authenticates licensed users during the installation process. Activation is not required for products acquired under a volume license agreement. The activation process verifies that the serial number is legitimate and has not been activated on more systems than allowed by the End User License Agreement (EULA).Top of Page


I misplaced my product key. Can you look it up in your database?

Yes. Elm Software tracks all product keys sold through its website. Simply contact us and we will resend your product key.Top of Page


Can I install iDo Wedding Couple Edition on my desktop and my laptop?

Yes. Please contact us regarding this process so that it complies with our EULA. Top of Page


Does iDo work on a wireless home network?

Yes. Please contact us and we will provide you with the appropriate steps so that it complies with our EULA. Top of Page


How do I transfer my iDo data from one computer to another?

All of your iDo wedding data is stored in a database file.
The database file resides at: C:\Elm Software\iDo\Database\iDo.elmdata.

Steps:

  1. Close iDo on both computers.
  2. On the 'main' computer, copy the database file at: C:\Elm Software\iDo\Database\iDo.elmdata.
    Note: Copy this file to a thumb drive, CD, or simply email it to yourself.
  3. On the 'target' computer, copy and replace the iDo.elmdata from step 2.
  4. Open iDo on the 'target' computer and you should see your iDo data that was once on your 'main' computer.

Any questions about this process, please contact us.Top of Page


What happens to my information if my computer crashes?

Because computers do crash, Elm Software encourages you to periodically backup your iDo database located at: C:\Elm Software\iDo\Database\iDo.elmdata.
This file contains all of your wedding data that has been entered into iDo. Save this database file to a thumb drive, zip drive, CD or other location separate from your computer. If your computer does happen to crash, simply reinstall iDo and restore your back-up database file to C:\Elm Software\iDo\Database\iDo.elmdata.

Note: If you do not backup your database file and your computer crashes, all of your data will be lost. Please be sure to backup your database.Top of Page


How can I request a new feature to be added to future versions of iDo Wedding Couple Edition?

Please post your feature request on our forum. We are focused on continually improving iDo Wedding Couple Edition and we appreciate your feedback. The current version of iDo reflects many features requested by our customers. Top of Page

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