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Product Information Answers

What is the difference between iDo Wedding and Event Professional Edition and iDo Wedding Couple Edition?

iDo Wedding and Event Professional Edition is designed for wedding consultants and event professionals planning multiple events simultaneously while managing their business. iDo Wedding Couple Edition is wedding software designed for brides and grooms planning their own wedding. iDo Wedding and Event Professional Edition is built off of the iDo Wedding Couple Edition engine but includes more features that aid in managing your business. Top of Page


What operating systems does iDo Wedding and Event Professional Edition support?

All versions of Microsoft Windows are supported. It is optimized for Microsoft Windows XP. If you have an Apple computer, iDo Wedding and Event Professional Edition will run if you have Virtual PC installed.Top of Page


Will the information that I enter in iDo be safe?

Yes. iDo Wedding and Event Professional Edition is installed locally on your personal computer, not the web. All information that you enter goes into a database. The default location of the database file is: C:\Program Files\Elm Software\iDoWPE\Database\idowpe.elmdata.

Note: The database can reside anywhere on your network (wireless or connected).Top of Page


Can I manage multiple occasions simultaneously?

Yes. iDo Wedding and Event Professional Edition allows you to manage an infinite number of occasions at the same time. Simply create a unique occasion for every event that you will be planning. For each occasion created in iDo, you will be able to provide full-service planning.Top of Page


Can multiple people use iDo simultaneously?

Yes. iDo Wedding and Event Professional Edition can be installed on multiple computers on your network. All computers can then be configured to point to the same database. If you have any questions about setting up your network during the free trial period, please contact us.Top of Page


Does iDo accommodate destination weddings?

Yes. iDo Wedding and Event Professional Edition enables you to track travel plans, flight arrangements, maps of the area and hotel accommodations.Top of Page


How does iDo track the status of my clients?

Yes. When adding new clients into iDo, denote whether they are active, inactive or a lead. Active clients are those who have a current event that you are planning, inactive clients are those whose events have passed, and leads are clients who have expressed an interest in your services.Top of Page


What is the best way to enter my clients' guest lists into iDo?

iDo Wedding and Event Professional Edition comes with a preformatted csv file that you can send to your clients. After they fill it out, they can send it back to you via email and you can easily import this file into iDo. The file is located at: C:\Elm Software\iDoWPE\Support\Contacts.csv. Top of Page


Can I track my business finances?

Yes. Our Finances section stores money-in and money-out transactions, both scheduled and received. In iDo Wedding and Event Professional Edition, we have pre-loaded a list of tax categories to help keep you organized at tax time. We are dedicated to the continual improvement of iDo and all of Top of Pageyour reporting needs.


Does iDo print custom invoices using my logo?

Yes. Please contact us if you would like your logo to appear at the top of each contract, invoice and report.Top of Page


Pricing and Availability

Can I try iDo Wedding and Event Professional Edition before I buy?

Yes. Download our free 30 day trial of iDo Wedding and Event Professional Edition today. Explore all features of the program. Once you are ready to purchase, please contact us. Should your trial expire, your information remains intact but requires a certificate file to continue using iDo. Top of Page


What is the price of iDo Wedding and Event Professional Edition?

The iDo Wedding and Event Professional Edition license is $299.95 USD.
Additional seats cost $99.95 USD. Top of Page


What is a certificate file?

The certificate file authenticates your license of iDo Wedding and Event Professional Edition when installed on your machine. You will need to install a certificate file on each computer using iDo Wedding and Event Professional Edition.

After you have purchased iDo, we will assist you in authenticating your certificates.Top of Page


What forms of payment do you accept?

We accept the following payment methods: Credit card (Visa, Mastercard, American Express, Discover, Diners Club, JCB), Wire Transfer, Phone, Fax, Check. Our on-line order processing is done by Plimus.com.


Where can I purchase iDo Wedding and Event Professional Edition?

iDo Wedding and Event Professional Edition is sold exclusively on this site. Please visit our order page.


What is your refund policy?

All Elm Software products are available for a 30-day evaluation. Customers are encouraged to fully evaluate the software prior to purchasing a software license. Evaluation software may be downloaded from the Elm Software web site, is fully functional, and includes complete online documentation. During the evaluation period, technical support is available by sending e-mail to support@elmsoftware.com.

We do not offer refunds after the Elm Software certificate file has been sent to you.Top of Page


Support Information

How do I print my company logo on the reports?

If you contact us and email us your graphic, we will embed it in your reports at no extra charge.Top of Page


How do I get iDo to print custom contract reports?

Yes. Elm Software tracks all product keys sold through its website. Simply contact us and we will resend your product key.Top of Page


Will iDo Wedding and Event Professional Edition work on our wireless/wired network?

Yes. iDo Wedding and Event Professional Edition can be installed on multiple computers and link to a single database over your network. Each computer will need to have iDo installed and a purchased license. We will assist you in setting up your iDo network.Top of Page


What happens to my information if my computer crashes?

Because computers do crash, Elm Software encourages you to periodically backup your iDo database located at: C:\Elm Software\iDoWPE\iDoWPE.elmdata.
This file contains all of your wedding data that has been entered into iDo. Save this database file to a thumb drive, zip drive, CD or other location separate from your computer. If your computer does happen to crash, simply reinstall iDo and restore your back-up database file to C:\Elm Software\iDoWPE\iDoWPE.elmdata.

Note: If you do not backup your database file and your computer crashes, all of your data will be lost.Top of Page


How can I request a new feature to be added to future versions of iDo Wedding and Event Professional Edition?

Please e-mail us your suggestions. We are focused on continually improving iDo Wedding and Event Professional Edition and we appreciate your feedback. The current version reflects many features requested by our customers. Top of Page

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